The main goal of this scenario is to improve user experience of passengers with special needs (SP) and their caregivers (CG). Passengers such as children, elderly, disabled and the like, may choose to use the bus system if they can get assistance on the beginning and end of their journey. Assistance would come in the form of a caregiver who might help the passenger plan their journey and track the passenger’s progress.

A target group of people with special needs may face serious difficulties to use public transportation services when their planned route is unexpectedly altered. While a number of events, like congestion, strikes etc., might occur that influence the user’s journey, COSMOS kicks in, in order to optimize their experience.

Download here the demo videos related to the scenario!